Career Navigator/Coach, Workforce Development / Refugee Services- SOAR

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

Program Overview

CAMBA’s Career Navigator/Coach will provide career coaching, training, and comprehensive wraparound services to help single parents access opportunities that enhance their quality of life and strengthen their ability to work and contribute to their community. The project will focus on serving stakeholders in East New York and Brownsville who face challenges in connecting to high-quality career-track training and/or employment.

Position: Career Navigator/Coach

Reports To: Supervisor

Location: East NY/Brownsville/Cypress Hills  

What The Career Navigator/Coach Does:

The incumbent will be responsible for: (1) be clients’ primary motivator and coordinator of program services, (2) assist clients in eliminating barriers to employment by making referrals to appropriate services, (3) develop and maintain employer partnerships to identify job opportunities and match participants with suitable employment.

• Create and maintain client files.
• Collect and submit all documentation regarding client and contract outcomes.
• In collaboration with clients, prepare Individual Employment Plan for each client, identifying employment goal, interim achievement objectives, and services.
• Understand all aspects of contract requirements and services definitions.
• Plan and facilitate orientations and assessments.
• Work with clients to develop realistic educational/employment goals leading to self-sufficiency.
• Assist clients in maintaining and updating resumes and cover letters; provide additional one-to-one resume building instructions to clients, as needed.
• Facilitate group instruction with clients using job training program curriculum.
• Monitor client progress and address negative behavior patterns (e.g., lateness).
• Develop strategies with clients regarding how to break through barriers to their goals, and how to advocate for themselves.
• Recommend and implement strategies to persuade clients to fully participate in their own education/employment placement and retention process.
• Act as client liaison/client advocate, both within CAMBA and/or with outside organizations, regarding such matters as education, healthcare, housing, immigration issues, legal issues, etc.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Participate in marketing/outreach/assessment activities for various programs.
• Research and regularly initiate contact with potential employers in the NY Metro area.
• Review client information and interview clients to evaluate work history, skills, education, training, compensation needs, and other qualifications.
• Inform client applicants of open positions’ job duties and responsibilities, compensation and any other information made available by the potential employer.
• Schedule interviews and coordinate between client and hiring manager.
• Follow-up with clients after interviews to receive feedback on employers and clients' next steps.
• Create narrative case notes on participant/applicant progress at each point of contact.
• Tasks may be modified, expanded and/or assigned over a period.

Minimum Education/Experience Required:

• High School diploma and four (4) years of experience in client service or customer service.
• Experience is described above.
• Strong interpersonal and communication (oral and written) and time management skills.
• Excellent organizational skills and attention to detail
• Client focused, culturally competent, empathetic, and flexible to the needs of clients and job seekers
• Ability to work under pressure and perform multiple tasks with accuracy.
• Possess a high degree of initiative.
• Maintain a high level of confidentiality.
• Excellent meeting facilitation skills, including the ability to effectively present information to a wide variety of audiences.
• Ability to build and maintain trust-based relationships with multiple internal and external stakeholders.

Preferred Qualifications:

• Four (4) years of experience in case management or career services preferred.

Compensation: $55,000 annually

Status: Full-time (35 hours per week) 
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.