Case Manager, CAMBA Education Center

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

The CAMBA Education Center is a state-certified High School Equivalency test preparation site but not a GED testing center. Other students in our ABE/HSE preparation classes are often immigrants with at least a High School Diploma who may be preparing for a college entrance exam. In general, we provide our students with the type of educational, case management, career counseling, and technical services that can help them realize their family, educational, employment, and/or other personal goals.

Position: Case Manager

Reports To: Supervisor of Student Affairs  

Location: 10 Snyder Avenue (aka 955 Flatbush Avenue) – 3^rd Floor Brooklyn NY 11226

What The Case Manager Does:

• Participate in the intake of new students by helping to ensure that, before new students start attending their assigned class, they are engaged in an orientation session that includes the following:

1. Students get information about services at the Education Center and receive answers to their questions.
2. Students participate in a realistic goal-setting process based on information from their registration documents, class placement assessment, and an in-person interview.
3. Students participate in the creation of an Education & Employment Plan.
4. Students receive a folder containing key program details – including the start and end date of their initial period/cycle/quarter at the Education Center.
5. Students are referred soon after their initial meeting to get assistance with urgent socio-economic needs.

• Create and maintain student case management files.
• Help students achieve goals such as entering a training program, getting a job, becoming U.S. residents, becoming U.S. citizens, earning a High School Equivalency (HSE) diploma, or entering college by scheduling regular onsite information sessions and/or trips to appropriate sites.
• Refer students in need of services to CAMBA programs and/or to partnering agencies.
• Work with students to break through barriers to their goals and to move toward self-sufficiency; recommend and implement strategies to persuade students to participate more fully in this process.
• Monitor students' progress toward their goals via regularly-scheduled telephone contact, email, and/or face-to-face office visits.
• Record meetings and outcomes in progress notes.
• Attend professional development/training sessions related to case management that are offered by designated technical assistance providers, such as the Department of Youth & Community Development (DYCD) or the Literacy Assistance Center (LAC).
• Conduct outcome surveys at the end of each cycle to gather goal outcome information from active students.
• Follow-up with students and with referral organizations regarding student contact and progress with referral organization.
• Review the needs of assigned students periodically and update their records as appropriate.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Plan, coordinate, and facilitate social/peer support events, including group meetings for students.
• Input student data and student progress information into required database, such as DYCD Connect.
• Act as student liaison/student advocate with outside organizations regarding education, healthcare, housing, and legal issues.
• Accompany students to educational, medical, social service appointments as needed.
• Assist students in completing applications for benefits and services.
• Process applications on students' behalf as needed.

Minimum Education/Experience Required:

• Associate degree Required.
• Bachelor's degree in social work or a related field Preferred.

Other Requirements:

• One (1) year of successful experience in providing case management/counseling or relevant services.
• Experience in working with NY City systems, such as public assistance, child welfare, education, and housing.
• Good written and verbal communication skills.
• Good interpersonal skills.
• Proficiency in Outlook, Word, and Excel.
• Literacy in other Microsoft Office Suite products.
• Completion of the Family Development Training (or other credentials identified by the Department of Youth and Community Development).
• Bilingual in either French, Haitian Creole, Spanish, Arabic, or Russian Preferred.

Compensation: $45,406 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week) (Mon., Tues., Thurs., Fri. 9:00AM-5:00PM & Wed. 12:30 PM-8:30 PM)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
 

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.