Case Manager, Health Home Programs

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA’s Health Home program is an innovative new model of care management focused on improving the health outcomes for individuals with severe mental illness & other complex chronic illnesses through coordinated networks of medical, psychiatric, behavioral health, social service & housing providers. Staff will use cutting-edge health information technology & a unified plan of care to ensure all clients connect to & maintain primary medical care, prevent hospital stays, &/or reduce the length of hospitalizations. CAMBA's participation in health home places it at the forefront of a broad system wide change that will have a significant impact on many human services sectors.

Position: Case Manager

Reports To: Supervisor I  

Location: 2244 Church Ave, Brooklyn, NY 11226                

What The Case Manager Does:

• Review all documentation establishing clients' eligibility for program and make file copies (e.g. Medicaid status and confirmation of HIV status).
• Assist clients in completing all CAMBA intake applications and forms.
• Create and maintain client files.
• Carry a caseload of approximately 50 clients.
• Conduct initial intake or assessment of clients and clients' families and/or periodic reassessments.
• Conduct case conferences prior to finalizing all assessments / reassessments.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients' progress toward their service plans goals via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via service plan outcomes and detailed progress notes (i.e. time of service, type of service, etc.).
• Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area, change in Medicaid status).
• Provide all required information for weekly/monthly/quarterly/annual reports (e.g. # of clients in managed care programs, # of clients housed, etc).
• Act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, entitlements, etc.
• Escort clients to appointments (educational, medical, social service, etc.).
• Follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
• May prepare marketing materials for the program.
• May input client data and client progress information into automated database.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf.
• Tasks may be modified, expanded and/or assigned over a period of time.
• CAMBA Health Link utilizes a hybrid work schedule generally consisting of 3 “remote” days and 2 office days. Please note, that field work may be required on “remote” days, dependent on client need. CAMBA also reserves the right to increase your required office days, dependent on your overall performance. *Hybrid scheduling is subject to change.

Minimum Education/Experience Required:

•  Associate’s degree and four years applicable experience OR Bachelor’s degree (B.A. or B.S.W.) and two years of applicable experience.

Other Requirements:

• Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues. Bi-lingual English with any one of the following languages: Spanish, Russian, Haitian-Creole, Chinese (Mandarin or Mandarin/Cantonese) preferred.
• Some evening/weekend availability may be required.

Compensation: $51,500 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.