Case Manager, Solutions to End Homelessness (STEHP) Unit

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.  We take a comprehensive approach by offering more than 180 integrated programs in:  Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA's Solutions to End Homelessness (STEHP) Unit is co- located on site with CAMBA Home base office at 1117 Eastern Parkway. STEHP will provide a wide range of supportive services to 100 at-risk households in Brooklyn that will stabilize their housing and increase their ability to live independently. This assistance includes public benefits advocacy which includes SOAR (SSI/SSD Outreach, Access and Recovery. As well as, connecting to financial and rental assistance programs. Completion of applications to State and City offices to stabilize housing such ERAP. As well as, referrals to legal services, employment and educational services

Position: Case Manager
Reports To: Program Manager
Location: 1117 Eastern Parkway. Brooklyn N.Y 11213

What The Case Manager Does:

• Review all documentation establishing clients' eligibility for program and make file copies.
• Assist clients in completing all CAMBA intake applications and forms.
• Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf.
• Create and maintain client files.
• Conduct initial intake or assessment of clients and clients' families and/or periodic reassessments.
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
• Review case records with supervisor to ensure that goal setting and attainment are being conducted.
• Coordinate and organize trainings to share information with staff members to help them develop and meet their clients’ needs appropriately.
• Conduct workshops on credit management, benefits and other housing related topics.
• Recommend and implement strategies to persuade clients to participate more fully in this process.
• Monitor clients' progress toward their goals via regularly scheduled telephone contact and/or face-to-face home and office visits, and document via progress notes.
• Recommend closing of cases in which clients have: (a) achieved primary goals and have maintained stability for a period of months; or, (b) have not demonstrated a willingness to participate in the process (lost-to-service); or, (c) have become ineligible for services (e.g. moved out of area).
• Conduct six (6) months clients’ status follow-up after successful case closings.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• May plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
• May evaluate actual living conditions of clients through home visit.
• May prepare marketing materials for the program.
• May input client data and client progress information into automated database.
• May reach out and market the program to the community in order to recruit clients.
• May prescreen clients over the telephone for eligibility and may schedule intake appointments.
• May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
• May escort clients to appointments (educational, medical, social service, etc.).
• May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability.

• Bachelor’s degree (e.g., B.A., B.S.W.) and two years of applicable experience and/or equivalent experience.

Compensation: $47,000-$51,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.


CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.