Intake Specialist, Homelessness Prevention Initiative (HPI) (HomeBase-Eastern PKWY)

Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City. CAMBA serves more than 65,000 individuals and families each year, citywide, including almost 13,000 youth. Our 180+ programs in over 100 locations improve the lives of a diverse cross section of New Yorkers. From homelessness prevention in Staten Island to supportive housing in the Bronx; from employment training in Manhattan to after school programs and college access in Brooklyn; from family shelter and support in Queens to increasing affordable housing across the city, CAMBA provides holistic services to help struggling New Yorkers stabilize their lives and become self-sufficient.

HomeBase- is a CAMBA program that provides case management and essential services to those at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness.  Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Homelessness Prevention Initiative (HomeBase) is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness.  Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

Position: Intake Specialist

Reports To: Assistant Director/Program Manager  

Location: 1117 Eastern Parkway, Brooklyn, NY 11213

What The Intake Specialist Does:

• Coordinate the intake process with individuals and families facing housing crises. This includes reviewing eligibility documentation, gathering detailed information about their current situation, housing history, income, expenses, barriers to housing stability, and support systems.
• Assess the level of homelessness risk based on established criteria and program guidelines.
• Effectively communicate the homelessness prevention program's services, eligibility requirements, and limitations to potential clients.
• Schedule appointments, make referrals, and provide all individuals with information on community resources.
• Ensure that all client resources are up-to-date and available in the reception area.
• Perform periodic outreach activities to publicize the availability of services.
• Perform data entry, filing, copying and faxing of documents.
• Provide referrals to appropriate internal and external resources, such as emergency shelters, housing assistance programs, legal services, employment services, mental health services, and community-based organizations.
• Collaborate effectively with program staff, including Program Supervisors, case managers, case support workers and outreach workers, to ensure coordinated service delivery.
• Stay informed about current housing trends, local resources, and relevant guidelines related to homelessness prevention.
• Participate in regular team meetings, supervision sessions, and training opportunities to enhance skills and knowledge.
• Adhere to agency policies and procedures, ethical guidelines, and professional standards of conduct.
• Report to work daily with fully charged cell phone for multifactor authentication.
• Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards.
• Create and maintain client files, both hard copy and electronic.
• Assist with reception duties when necessary.
• Other duties as assigned.

Minimum Education/Experience Required:

• High school diploma or G.E.D.

Other Requirements:

• Four years of relevant experience, preferably in a mid-sized (250+ employees) organization.
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence.
• Good communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public.
• Ability to apply basic mathematical concepts such as fractions, decimals and percentages to practical situations.
• Good problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Willingness to learn and adapt
• Proficiency in a language other than English (e.g., Haitian/Creole, French, Spanish, Russian, etc.)
• Familiarity with HRA benefits, NYC housing programs, and community resources.

Compensation: $42,000-$45,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.
 

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.